Frequently Asked Questions

DO YOU HAVE A PHYSICAL LOCATION WHERE I CAN LOOK AT YOUR MERCHANDISE?

  • We do not have a physical location. We are an online shop. 

HOW FREQUENT DO YOU HAVE POP UPS?

  • Annually. Once a year.

WHERE IS ALL THINGS ANKARA BASED?

  • We are based in the Washington, D.C. area (DMV area). 

DO YOU OFFER CUSTOM ORDERS?

  • We do not offer custom orders.

CAN I REQUEST CUSTOM ALTERATIONS TO AN OUTFIT?

  • Yes you can. There might be extra fees. Please email shop@allthingsankara.com

WHERE ARE ORDERS SHIPPED FROM?

  • Orders are shipped from Lanham, Maryland (DMV area).

DO YOU OFFER WORLDWIDE SHIPPING?

  • Yes, we offer worldwide shipping.

WHEN WILL MY ORDER BE SHIPPED?

  • Please allow 1-2 business days for your order to be processed and shipped.

HOW LONG IS SHIPPING TIME?

  • It may take up 2-4 business days (USA) and 4-7+ business days (International) to receive your package.

HOW DO I CONTACT YOU?

CAN I CANCEL MY ORDER OR GET A REFUND?

  • Items purchased on All Things Ankara can be returned or exchanged within 7 days of receipt. The items must be received within 7 days of the package being delivered to your address. Plan accordingly to allow sufficient time for your order to be returned. Check out our Exchange & Refund Page for more info.

WHAT TYPE OF PAYMENTS METHODS DO YOU OFFER?

  • Visa, MasterCard, American Express, Discover, and PayPal